Written by:
Grant Yuill
Head of Marketing & Customer Engagement
Legal service providers face more challenges than ever before in the executry and estate administration market due to the lack of automation. More than half of legal professionals are experiencing workload and resource shortages as a result of increasing client demand and complex caseloads, which can be alleviated through practice management software. These capacity limitations cause operational challenges that affect profitability and customer satisfaction in addition to impeding many law firms from the ability to provide effective client service.
Increasing demand and limited resources
Due to the 620,000 deaths that occur in the UK each year, there is an increasing demand for legal professionals to manage estate administration. Typically, there are 12 assets and liabilities scattered over many institutions, necessitating a significant amount of paperwork, notifications, and correspondence. Researchers found that more than 14 million individual conversations between executors and financial services businesses are likely to begin each year, highlighting the need for improved automation. The administrative load is highlighted by these figures, which leave law firms stressed and fighting to meet deadlines.
Hidden costs of outdated workflows
A startling 94% of lawyers think the executry process is complicated and lengthy, and 67% think their firms could handle cases more effectively. 83% of information discovery is still done manually or on paper, and more than one-third of businesses only use spreadsheets and email, indicating a strong need for automation and document management solutions. These outdated workflows are largely to blame for this inefficiency, which could be improved with modern legal software. Such restrictions cause client dissatisfaction and worker burnout in addition to slowing down the process of document management.
Using technology as an intervention
What is the good news? Investing in technology provides a clear way ahead. Law firms that prioritise adopting estate administration-specific case management systems claim increased productivity and customer satisfaction through streamlined processes. If you can automate repetitive tasks such as data entry and save time on some aspects of client communication you can focus more on billable hours. However, just 16% of firms now use estate administration software, and 49% believe their present methods are missing important functions related to billing and document management.
The gap in technology is a problem as well as an opportunity for firms to streamline their legal practices. In addition to increasing workflow consistency, companies that invest in seamless contemporary legal software solutions are also more likely to draw in and keep employees. This notion is further supported by research, which demonstrates that law firms that use strong practice management software report operations benefits as well as improved employee retention and satisfaction.
Importance of Legal Case Management Software in Your Law Firm
Limitations on capacity can no longer be disregarded. Legal firms need to take immediate action to be competitive and provide good bereavement services to families through effective practice management. The most important strategies include embracing technology, optimising workflows with legal software, and reallocating resources. According to Denovo MD Steven Hill, “Good technology can be a real game changer.” Look for solutions that will expand with you, provide team support, and commit to the complete implementation of automation tools.
Access Legal Software to Improve Efficiency in Wills and Executry
Legal service providers are in a unique position to lead the revolution in estate administration and executry. Automated workflows can help law firms of all sizes simplify their administrative tasks, making it easy to focus on the actual billable legal work which in turn will improve client experiences. This sector can create a future where innovations such as digital case management tools enable legal teams operate more efficiently, clients receive prompt assistance, and bereaved families encounter fewer obstacles at an already trying time by addressing capacity issues head-on.
Get in touch
If any of this resonates with you, and you’re looking to simplify your workflow by automating repetitive tasks, get in touch to see how our Executry software is streamlining estate planning for firms like yours.
