Written by:
Grant Yuill
Head of Marketing & Customer Engagement
Our everyday discussions with law firms have shown a pattern in their needs for effective legal practice management. Firms with high hopes enrol in a new legal technology solution only to discover it’s not what they expected. These are not simply stories; they are true experiences from people just like you who wanted to make a positive difference for their law practice and their clients, but unfortunately ran into problems despite their best efforts.
Many are discovering that the technology that looked so promising in a demonstration can turn out to be unsatisfactory when used in everyday situations. It’s annoying since the functions aren’t as complete, dependable, or easy to use as they seem. Then there are the unexpected costs that come up after the sale is finalised. Suddenly, there are costly required updates or additional expenses for “essential” features that weren’t negotiated for. And what about your essential information? Transferring personal data out of the platform can be a major hassle for some people, who have learnt the hard way that it’s like their data is being held captive. By avoiding these unexpected costs and data transfer problems, Denovo offers you protection and peace of mind.
At Denovo, we’re honest and straightforward. We provide you with clear facts and useful questions to help you sort through the noise and clutter of the legal IT market and find the right legal software.
Clear decisions rather than clever sales techniques
We want to give you the complete picture so that you won’t be caught off guard by extravagant demonstrations of legal software or forced to use a system that doesn’t work for you when you decide it’s time for a change.
These concerns are exposed to enable the legal community to make informed decisions and hold all legal IT firms to high standards.
Our goal is to help you find a legal tech solution that will not only live up to its claims but also streamline your workflows to greatly improve the productivity and efficiency of your firm.
When the time comes for you to make the transition, we want to help you look past the hype and make sure you know exactly what to anticipate and how to protect your interests.
Look at what really matters: the litmus test for legal technology
Making the right choice when it comes to legal technology for your firm is of the highest priority, and it is essential to cut through the marketing hype in order to discover what is truly useful for you. When it comes to your legal profession, it is absolutely necessary to equip yourself with the appropriate questions that are in line with your expectations and improve your performance.
For the purpose of evaluating legal technology providers, we have brought together an essential list of questions that serve as a litmus test for their legal software solutions. These enquiries are intended to test their claims, giving you a clear and sincere picture of what you’re getting into. You will be able to effectively navigate the complex legal technology field if you focus on important elements such as functionality, support, and scalability. To guarantee that your investment in practice management software is profitable, let’s look into the most important aspects.
Let’s get straight to the point
Honest Review
To get honest reviews about the software, insist on talking with current users. These personal accounts can show how well the application functions when daily legal processes are stressful. Enquire about any cases of unavailability, the handling of upgrades, and the challenges of incorporating the software into your existing process.
Strong security measures
Ask about their security procedures in detail, especially concerning data encryption in their management system. How is data encryption done in the context of legal practice management software? How do they handle a breach of data in their management system? Verify that the firm’s and your clients’ data are in good hands by comparing their responses to the established cybersecurity best practices.
There are no hidden fees
Honest discussion about pricing
Insist that all costs be broken down in detail, including any future payments that might be incurred (for example, for more users, features, or data storage), and that this information be given in writing. By doing this, you protect your budget from unforeseen financial strain.
Constantly improving
Request a detailed outline of their next innovations and improvements. How will these improvements affect your firm, and more significantly, how much will they cost? This ensures that the practice management software will grow with your firm without incurring ongoing expenses through automation.
Genuine support
Skilled and available assistance
Check the level of assistance provided – is it available when you need it most, and does it provide direct connection to qualified professionals? When facing a crisis, be sure you are not stranded with a bot.
An attentive service provider
Based on client input, determine whether they have made significant improvements. It may be seen from this whether they view their clients as partners or just sources of revenue.
You take your data with you
Avoid having nightmares about leaving
Understanding the data migration process in advance is essential. How simple is it to remove your data if you decide to leave? Do fees apply? Which format is used for the data? Most important is making sure you can leave your legal practice management system without losing access to your records.
Realistic Approach when Choosing Legal Case Management Software for your Law Firm
There may be a major gap between the glitz of the sales pitch and everyday life. We’re encouraging you to share your real-life experiences, both positive and negative, and everything in between.
To properly depict what a case management system looks like in use, your narratives are essential. Your views can assist others in making legal tech decisions and promote a more transparent industry, regardless of whether it’s a tool that has revolutionised your practice, a solution that didn’t work out, or an implementation process that was filled with difficulties. Your life experiences are important.
Talk about your experiences with legal tech tools: What caught you off guard? What let you down? How would you advise others when exploring this area? Your experiences have the potential to influence the course of legal technology decisions in the future. Let us know what you think!
Our dedication – key features for customer success
At Denovo, we believe you shouldn’t have to make complicated decisions or read complicated legalese in order to choose your next legal tech solution. For this reason, we’re extending an invitation to have an open discussion about what matters most in your legal practice: your wants, your worries, and your goals regarding onboarding new software.
We’re committed to transparency, integrity, and assisting the legal community with real, significant innovations – we’re not just about providing a platform. We are here to make sure you have all the information you need, without any surprises or hidden disclaimers, because we understand how important the decision to incorporate a new tool into your practice is.
By addressing those challenging issues, offering experience-based answers, and eliminating unnecessary information, we’re not just proposing a novel approach—we’re setting an example. When you choose Denovo, you’re choosing a partner who shares your passion for success.
Are you ready to discover how Denovo stands out? Get a demo by contacting us. Engage in a conversation where your voice takes centre stage. Find out how our solutions can support your specific objectives, and together, let’s create the foundation for a future in which your practice thrives.
Denovo is more than simply a tool; it’s a commitment to support you through the difficulties of legal technology. Denovo’s presence ensures that you never have to make the leap alone.
