2nd Line Technical Support
If you are a lawyer who has lost internet access, or if you are looking for advice on anti-virus issues, back-up systems or restoring data you’ll find Brian Macintyre a refreshing alternative to the norm. He is a techie who can discuss computer problems in the language of everyday English.
He will tell you that as a smaller firm we are more agile than a big bureaucracy with lots of offices. It is easier to find an answer to a client’s problem if you need to consult the collective knowledge of your colleagues who are sitting alongside you. It is also easier to get a decision and a swift, proactive response when you need one.
Brian Macintyre splits his time between manning Denovo’s software helpline and helping clients on site. He’s the man ‘at the coalface’ who you’ll find making sure your PCs are all up to date and your day to day IT is working effectively and efficiently.
Spends the weekend making excuses about why his Labrador doesn’t do what its told. Knows how to fill, empty and switch on the dishwasher which is like having a superpower at Denovo. His claim to fame is that he has been told he resembles Russell from the film Up! but as he’s older he states “he obviously looks like me!”