Inksters Solicitors Case Study 2022
As a business we were accustomed to using a CMS however, we recognised that the system we were using was not delivering the efficiency we desired. We were content to plod along, like many firms do. However, as the challenges increased – such as connectivity to that system becoming an issue and a lack of modernisation of processes – they started to lead to us losing business. We felt the system did not provide us with necessary tools to transform our working environment. Nowadays we are so technologically dependent we felt change was needed to maximise our growth opportunity. We’re a busy firm, so having a reliable case management system like CaseLoad in place is paramount to our success.
Emma King
Director
Emma says…
“The main reason we decided to partner with Denovo was all about positive communication. They immediately wanted to listen to the challenges we faced and then discussed how they could customise the software to meet our needs. We weren’t looking for an off the shelf software solution, we needed more than that. The difference with Denovo is that they really do listen. I talked to them about what my business needs were, and rather than them simply telling me that they had standard solution to help all law firms, they configured CaseLoad to be bespoke to the way we work. Once I explained what the firms goals were, my goals were and what my teams goals were, Denovo got to work and we’ve honestly never looked back.”
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