Why this integration exists
Collecting reviews is vital but often inconsistent. Fee earners are busy, timings get missed, and follow-ups fall through the cracks. The ReviewSolicitors × Denovo integration does three key things:
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1
Removes that friction
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2
It automates requests at the right moments in your CaseLoad workflow
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3
Client has a simple, timely way to share their experience
Watch this video
Let us show you how easy it is to capture reviews with CaseLoad.
How it works on CaseLoad
Manage your client reviews more efficiently
Integrating these two platforms makes it easy for Denovo users to obtain client reviews with minimal effort from law firms.
The new ‘no click’ process will allow Denovo users to automate the collection of client feedback. Removing the manual process while still providing flexibility within the system.
Key Feature
No-click collection
Review requests are sent automatically – no need for fee earners to remember to ask.
Key feature
Smart timing & follow-ups
ReviewSolicitors uses data science to choose when to ask and schedules polite follow-ups over the next few weeks.
Key feature
Give clients an easy, mobile-friendly way to respond. Firms see an average 30% response rate from email alone.
Key feature
Full fee earner control
If it’s not appropriate to request feedback, you can disable it for any matter with a single click.
Key feature
Data where you need it
Track outreach and outcomes alongside the matter in CaseLoad.
Something to think about…
If a firm previously asked clients manually (via email later) and got a 10–15% response, switching to a one-click link via CaseLoad’s integration with ReviewSolicitors can increase to the response rate to as much as 45%.
Benefits of using ReviewSolicitors in CaseLoad
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Convenience: The fewer steps a client has to take (click a link, fill a short form) the more likely they are to complete it.
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Timing: Sending the link just after matter closure while the experience is fresh improves responsiveness.
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More reviews, more instructions: Build trust online and convert more prospects.
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Less admin: Automation eliminates manual chasing and inconsistency.
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Fast time to value: Setup takes less than one hour and is free, with no ongoing monthly charges for the integration itself.
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Compliance-friendly: Demonstrate continuous client feedback for accreditations and audits.
