Head of Marketing & Customer Engagement
As technology advances at a rapid pace, law firms across the UK recognise the need for, and benefits of, implementing new technologies to improve their operations and better serve their clients.
However, adopting new technology is not without its difficulties.
Unwillingness to adopt new technology
Unwillingness to change is one of the biggest obstacles facing law businesses when trying to implement new technology. Legal practitioners who are used to using traditional methods could be reluctant to adopt new tools and procedures. especially considering that the department has successfully used these tried and trusted approaches for many years. Effective change management techniques are required to overcome this innate reluctance. Planning for a thorough rollout and training programmes will help law firms ensure that staff members are aware of the advantages of new technology and the rationale behind its use. Continuous adoption and utilisation across the team depend on continual assistance, both internally and from the software vendor. Having key users participate in testing and selection can prove to be quite advantageous, since they frequently serve as role models for other peers.
Costs to consider
Implementing new technology frequently entails large upfront costs, such as software licences, hardware improvements, and employee training. These financial considerations can be difficult for legal firms, particularly smaller firms with limited budgets. To address this issue, businesses might use cloud-based solutions and software-as-a-service (SaaS) models, which provide flexible payment schedules and a smaller initial investment. A cost-benefit analysis can also assist law firms in identifying the long-term benefits and potential return on investment (ROI) of integrating new technology, making it simpler to justify the upfront costs. Your prospective providers should be able to collaborate with you during a test and trial phase to assist you in determining the potential ROI of implementing a new system.
Data Protection and Privacy
Law companies manage sensitive and personal client information, so data security and privacy are of the utmost importance. Concerns regarding data breaches and unauthorised access can occur while using new technology. To solve these issues, law firms should properly assess the security measures provided by technology providers, verifying compliance with industry standards and regulations such as the General Data Protection Regulation (GDPR), Cyber Essentials, and ISO 27001. Strong data encryption, multi-factor authentication, and regular security audits can all help to protect client information. To prevent threats, robust data security policies and employee training programmes must be developed and implemented.
Integration to Current Systems
Integrating new technology with current systems and procedures can often be a difficult task. Compatibility concerns, data transfer challenges, and resistance from staff members used to existing systems may arise in law companies. Before implementing new technology, businesses should do a thorough audit of their current systems and procedures. Working closely with technology providers and obtaining professional guidance can assist in ensuring seamless integration and minimising interruption to everyday operations. It is critical to invest in training programmes and provide continuing assistance to staff during the transition phase to ensure a seamless adoption process. Another factor to consider is the practical necessity of integration. Integration is frequently viewed as a “must have” for any new third-party applications added to a firm’s technology stack, but in reality, this added complexity may not be required as an increasing number of new platforms are designed to run in parallel with existing systems without the need for integration work.
Support and Maintenance
Law firms could face difficulties with technical support and continuing maintenance of new technology systems. Software issues, system updates, and hardware failures can all have negative effects on productivity and efficiency. They can also drastically reduce user trust in new systems, resulting in lower adoption and utilisation. To overcome these issues, law firms should carefully analyse the technical support provided by technology providers, assuring timely and dependable assistance. Creating a strong collaboration with technology suppliers and creating service level agreements (SLAs) can provide peace of mind and assure rapid resolution of any technical issues. Additionally, frequent maintenance and backup processes are required to protect against potential disruptions and data loss.
The Legal industry is experiencing a transformative shift driven by the adoption of Legal Technology. Law firms, in-house legal departments, and legal professionals are recognising the pivotal role that artificial intelligence, automation, and technology solutions play in enhancing efficiency and effectiveness. This digital transformation is reshaping the business models of organisations in the legal sector and enabling them to meet the evolving needs of the legal market.
Incorporating technology into legal services has not only streamlined processes but also facilitated remote work and improved the overall management system. Legal professionals, including general counsel, are increasingly leveraging technology to provide better services to clients while optimising internal operations. As we continue to witness the rise of legal tech, it becomes evident that technology can help the legal profession adapt and thrive in an ever-changing landscape, ultimately redefining the future of the legal industry.
With so many legal platforms on the market today, determining the ideal solution for your firm can be tough. Denovo understands this and works with you and your team every step of the way to encourage complete adoption that will benefit the team to the greatest degree. Contact us today to learn more about our cloud-based software and how we can help you improve your present operations.