We have introduced an integration with an instant communication tool called The Link App, which allows law firms to send secure and confidential case updates quickly and conveniently to its clients’ phones, tablets and computers.

“We want to ensure we are giving our law firm partners an opportunity to give the best possible customer service and experience,” said Steven Hill, Operations Director at Denovo. “We understand that speed and clarity of communication can sometimes be an issue in the legal industry. We know it can be frustrating when both parties are difficult to get hold of via phone, email, or letter; The Link App overcomes these challenges. The App allows the law firms clients to receive and check updates on their cases, download documents, submit e-signatures, and request call backs – it’s instant communication that fits into their schedules. For the firm, they can have peace of mind that all communication is recorded in the app, as well as saved securely against the matter in their case management software, CaseLoad.”

The Link App, which was developed by Lauren Riley, former solicitor, and contestant on the BBC’s The Apprentice, can be downloaded from the Google Play store for Android, or the App Store for Apple devices or accessed via a web portal.

Once downloaded a law firm can send push notifications regarding case updates. Any updates are kept confidential, and the notifications to a mobile device are secure too. Only the icon will appear on someone’s device, with any messages hidden. The platform uses 256-bit SSL encryption, which is the same security used by most banks.

“Part of keeping our partners satisfied with our service is keeping them informed of all helpful developments as they occur. We are constantly introducing innovative, efficiency enhancing tools that make the experience between law firm and client as convenient as possible. Smart solutions like the Link App relieve some of the administrative burden leaving the firm the maximum time to spend working on the client’s case – The integration allows firms to do that meaning their clients never need to waste time chasing updates on their case,” added Steven.

To learn more about Denovo’s integration with The Link App click here.